Our products are not intended for use by any persons under the legal smoking age in their state, in which most cases are at least 18 years of age. We cannot be held responsible for any minors purchasing from this site with a legal age/guardian owned credit card. By using this site, you agree that you are at least 18 years old or of legal smoking age. Our products are not intended as a smoking cessation device but can be used as an alternative to traditional cigarette smoke. Our products are not intended to diagnose, treat, cure, or prevent any disease. Any statements or comments on this site are personal opinions and are not intended to replace the advice from your health care professional. By purchasing any products from this site, you agree to use at your own risk.

Warranty

We guarantee all batteries, chargers, Revolution Bodies, and Indulgence V4 Power Switches to be free from defects in material and workmanship under normal use and service for 30 days from the date in which you received your order.

All Atomizers, Cartomizers, and Clearomizers have no warranty and are guaranteed to not be received as DOA (Dead on Arrival) ONLY!

Please note that before shipping, we test each Atomizer's resistance and check for continuity with a multimeter.

We do not check any Cartomizers or Clearomizers (except RiVa-T CE2 Clearomizers) so we suggest that you check for DOAs as soon as you receive your order.

All DOA claims and returns must be made within 24 hours of receiving your order.

This warranty and Exchange Policy DOES NOT guarantee or replace any products with damage caused by normal/heavy wear and tear, modification of our products, improper setup, use of products bought outside our store/website which causes damage to our product/s, or unintentional/intentional misuse or abuse of our products.

This warranty DOES NOT cover any Cartridges or E-Liquid for safety and sanitary reasons.

Shipping

*UNTIL FURTHER NOTICE, WE NO LONGER SHIP INTERNATIONAL EFFECTIVE IMMEDIATELY.

Shipping is a separate service provided by the United States Postal Service (U.S.P.S.).

All deliveries require an Adult Signature at the time of delivery in order to receive your order.

If an Adult is not available at the time your mail carrier arrives, you will receive a notice that your package is available for pickup at your local Post Office.

All orders ship same day if your order is placed and received by us before 2:00 P.M. E.S.T. (except Sundays and Holidays).

Generally, First Class Mail orders are delivered with an estimated time (not guaranteed) of 1-7 business days from the shipping date (depending on where the delivery address is) and Priority Mail orders are delivered with an estimated time (also not guaranteed) of 2-3 business days from the shipping date.

All Domestic orders that total $100 or more qualify for FREE Shipping!

Shipping Rates for USPS First Class Mail is based on weight (starting at around $4.00) and USPS Priority Mail is a Flat Rate of $7.50.

All orders are provided a USPS tracking number.

As stated previously, shipping is a separate service provided by the United States Postal Service (U.S.P.S.) and we are not responsible for any shipment showing delivered but are claimed to be not received by you.

Furthermore, we can not be held liable for any damages or lost items due to shipping errors which are beyond our control.

Returns & Exchange Policy

We guarantee all batteries, chargers, Revolution Bodies, and Indulgence V4 Power Switches to be free from defects in material and workmanship under normal use and service for 30 days from the date in which you received your order.

All Atomizers, Cartomizers, and Clearomizers have no warranty and are guaranteed to not be received as DOA (Dead on Arrival) ONLY!

Please note that before shipping, we test each Atomizer's resistance and check for continuity with a multimeter.

We do not check any Cartomizers or Clearomizers (except RiVa-T CE2 Clearomizers) so we suggest that you check for DOAs as soon as you receive your order.

All DOA claims and return requests must be made within 24 hours of receiving your order.

This warranty and Exchange Policy DOES NOT guarantee or replace any products with damage caused by normal/heavy wear and tear, modification of our products, improper setup, use of products bought outside our store/website which causes damage to our product/s, or unintentional/intentional misuse or abuse of our products.

This warranty DOES NOT cover any Cartridges or E-Liquid for safety and sanitary reasons.

After signing in to your account, returns can be made under "My Account", then select the option "Completed Orders", and finally select the product you wish to return and select "Return Item".

Please send your return to:

Evcigarettes.com

P.O. Box 17121

Jacksonville, FL 32245

Once we receive, examine, and test your defective item/s in question we will notify you on the status of your return within 24 - 48 hours.

Please keep in mind that this warranty and Exchange Policy DOES NOT guarantee or replace any products with damage caused by normal/heavy wear and tear, modification of our products, improper setup, use of products bought outside our store/website which causes damage to our product/s, or unintentional/intentional misuse or abuse of our products.

Refunds

Refunds are available on  most returns if received within 30 days of the delivery date for any unused or unopened product/s except for any E-Liquid/E-Juice (we cannot accept any returns for E-Liquid/E-Juice for sanitary and safety reasons) and/or for any Clearance Priced Items.

All unopened Starter Kit returns are subject to a 15% restocking fee (NO EXCEPTIONS).

If your order contains items that qualified for Free Shipping, we will deduct the shipping cost amount associated with the shipment of your order from your refund.

All shipping costs are non-refundable.

We reserve the right to deny any return or exchange.