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Shipping & Returns

Shipping

Shipping is a separate service provided by the United States Postal Service (U.S.P.S.).

All orders ship same day if your order is placed and received by us before 2:00 P.M. E.S.T. (except Sundays and Holidays).

For your protection and for security purposes, all first time orders with a subtotal of $99.99 or more WILL REQUIRE signature confirmation to the confirmed billing address. Any subsequent order with a subtotal of $149.99 or more WILL REQUIRE signature confirmation to the confirmed billing address.

Please note that in some rare cases, all orders may not ship the same day due to unforeseen and uncontrollable factors such as power outages, shipping software problems that can cause delays in printing shipping labels, incorrect shipping address submitted (address database could not locate the address provided), etc.

Generally, First Class Mail orders are delivered with an estimated time (not guaranteed) of 1-7 business days from the shipping date (depending on where the delivery address is) and Priority Mail orders are delivered with an estimated time (also not guaranteed) of 1-3 business days from the shipping date.

Express Mail orders are GUARANTEED by the United States Postal Service to arrive within one (1) business day to 'MOST' U.S. locations or your money back (shipping cost reimbursed by the USPS).  In addition, Signature Confirmation is REQUIRED for all Express Mail orders.

All Domestic orders that have a sub-total of $75 or more (after promotional discounts) will qualify for FREE Shipping!

Shipping rates are based on total weight and dimensions of your entire order.

Shipping rates for U.S.P.S. First Class Mail starts at around $2.82.

Shipping rates for U.S.P.S. Priority Mail starts at $6.50.

All orders are provided a USPS tracking number.

As stated previously, shipping is a separate service provided by the United States Postal Service (U.S.P.S.) and we are not responsible for any shipment showing delivered but are claimed to be not received by you.

Furthermore, we cannot be held liable for any damages or lost items due to shipping errors which are beyond our control.

If your order is returned to us for reasons beyond our control, we will refund your credit card minus any shipping costs paid since we will not be refunded for the original shipping cost. 

Shipping to Indiana

Due to HB 1432, we are no longer allowed to ship E-Liquids to the State of Indiana as of July 1st, 2016.  We apologize in advance for any inconvenience caused by this.

Shipping to Arkansas/Utah

Due to Arkansas Act 1235 (SB978) and Utah House Bill 415 (HB415), online sales for e-cigarettes products are no longer allowed for these states.  We apologize in advance for any inconvenience caused by this.

Shipping to West Virginia

Due to SB 1012, we are no longer allowed to ship E-Liquids to the State of West Virginia as of July 1st, 2016 until we receive approval from the West Virginia Tax Commission.  We apologize in advance for any inconvenience caused by this.

 

International Shipping

IMPORTANT NOTE:  Prior to placing an International Order with us, please check your country's Customs Import Regulations.  Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order.  These fees are NOT included in your shipping charges.  Also, please note that we are neither responsible for nor have any control over delivery issues due to Customs related issues.

For fraud protection and security purposes, we will ONLY ship International Orders to the billing address on file with the credit card that is used for your purchase.

We are not able to mark orders as "gifts" nor are we able to undervalue the items being shipped because we are a retail store.  Additionally, we are unable to mislabel the items being shipped in order to avoid potential rejection by your country's customs department.  

We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.

EVCigarettes has no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so - we don't have this information. Please contact your local customs office if you need to know more.

International Shipping is a separate service provided by the United States Postal Service (U.S.P.S.).

Generally, First Class Mail orders are delivered with an estimated time (not guaranteed) of 10-21 business days from the shipping date (depending on where the delivery address is) and Priority Mail orders are delivered with an estimated time (also not guaranteed) of 6-10 business days from the shipping date.

Shipping Rates for USPS First Class Mail International and USPS Priority Mail International are based on weight.  Pricing for First Class Mail International starts around $9.75 USD and Priority Mail International starts around $25.00 USD.

All International Orders are provided a USPS tracking number, however tracking information may not be available after packages leave the United States of America.

As stated previously, shipping is a separate service provided by the United States Postal Service (U.S.P.S.) and we are not responsible for any shipment showing delivered but are claimed to be not received by you.

Furthermore, we cannot be held liable for any damages or lost items due to shipping errors which are beyond our control.

If your order is returned to us for reasons beyond our control, we will refund your credit card minus any shipping costs paid since we will not be refunded for the original shipping cost.  Again, please make sure to check your country's Customs Import Regulations prior to ordering.  If your package is seized by customs, we will not be able to refund your card (ORDER AT YOUR OWN RISK).

CANADIAN ORDERS: Due to recent customs related issues, we do not recommend ordering any E-Liquids containing nicotine.  Otherwise, any orders placed containing E-Liquid with nicotine will be shipped without the E-Liquid purchased.  A store credit for the cost of the E-Liquid will then be applied to your account with us.  Of course, any orders containing no nicotine E-Liquids will ship as normal.  If the order contains only E-Liquids with nicotine, then we will unfortunately have to cancel the order and refund the card used.

 

Product Exchange Policy

We guarantee all batteries, chargers & Electronic APVs / MODs (except for Clearance Priced products which have a DOA Warranty only) to be free from manufactured defects in material and workmanship under normal use and service for 30 days from the date in which you received your order.  Some exclusions apply (see Warranty tab under product page for details).

All Rebuildable Atomizers and Mechanical MODs / APVs have no warranty or returns due to the nature of these items.  Rebuildable Atomizers and Mechanical MODs have no electronic parts, meaning they cannot break or fail. 

All Atomizers, Cartomizers, Clearomizers and Heads (Atomizer & Clearomizer Heads) are considered as a "consumable part" and are guaranteed to not be received as DOA (Dead on Arrival) ONLY!  Also, all Clearance Priced products will have a DOA Warranty only.

All DOA return requests MUST be made within 48 hours of receiving your order.

Please note that our "Product Exchange Policy" does not guarantee compatiblity of our products/brands, such as threading issues, with different products/brands puchased from another company/website .

This 'Product Exchange Policy' does NOT guarantee or replace any products with damage caused by normal/heavy wear and tear, modification of our products, improper setup, use of products bought outside our store/website which causes damage to our product/s, or unintentional/intentional misuse or abuse of our products such as cross-threading.

WE DO NOT ACCEPT ANY RETURNS/EXCHANGES ON ANY E-LIQUID OR CARTRIDGES FOR SANITARY AND SAFETY REASONS.

IMPORTANT NOTE: Some products may have a warranty / serial number sticker.  Please do NOT remove this sticker.  If removed, your warranty will be voided.  NO EXCEPTIONS!

Customer assumes responsibility and all costs in shipping items back to us for warranty exchanges and we will assume the cost in shipping the replacement/s.

After signing in to your account, returns can be made under "My Account", then select the option "Completed Orders", and finally select the product you wish to return and select "Return Item".  If the item you are returning is part of a Starter Kit, please select the Starter Kit and explain which part in the Starter Kit you are returning in the "Comments" section.

Please send your defective items to:

 

Evcigarettes.com

4195 Southside Blvd Ste 101

Jacksonville, FL 32216

 

Once we receive, examine, and test your defective item/s in question, we will notify you on the status of your return within 24-48 hours.

If you send your return back to us without submitting a return request, we will reject the returned package and have the delivery carrier return the package to sender.

  

Refunds

Refunds are available on returns of most unused or unopened product/s if received back within 30 days of the delivery date EXCEPT FOR ANY Starter Kits, E-Liquid / Cartridges, Rebuildable Atomizers, Electronic & Mechanical MODs / APVs, products made of glass, Cartridges (for sanitary and safety reasons) and/or for any 'Clearance Priced' Items.  In addition, a 10% restocking fee will be deducted from any refund issued.

All qualified returns MUST be in 'brand new' condition (box/packaging still brand new/undamaged, unopened plastic wrapping, original manufacturer seal sticker unremoved, 'EV Cigarettes' seal unremoved, etc.).

IMPORTANT NOTE: Some products may have a warranty / serial number sticker.  Please do NOT remove this sticker.  If removed, we CANNOT accept your return.

All sales are final on Clearance Priced items.  No Refunds or Exchanges allowed.

All shipping costs are non-refundable.

If your order contains items that qualified for Free Shipping, we will deduct the shipping cost amount associated with the shipment of your order from your refund. 

We reserve the right to deny any return or exchange.  Please be sure that you qualify for a refund/store credit before sending your return to us.  If you are not sure if your return qualifies for a refund/store credit, please contact us before mailing your return to us.

After signing in to your account, returns can be made under "My Account", then select the option "Completed Orders", and finally select the product you wish to return and select "Return Item".

Please send your return to:

 

Evcigarettes.com

4195 Southside Blvd Ste 101

Jacksonville, FL 32216

 

Once we receive, examine, and test your return, we will notify you on the status of your return within 24-48 hours.

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